Major Account Program

For Business’s That Require Exceptional Service

Minimum of 250,000 Contracted Monthly Volume

MAC (Major Account Care) Benefits

• Dedicated Phone Number for MAC customers only.
• Dedicated Dispatcher from 5am-5pm pacific time.
• Dedicated Billing Administrator and Phone number.
• Dedicated Supply Representative and Phone number.
• High mortality parts stored onsite.
• Free key-op training for the duration of the contract.
• Free monthly audit of meters and supplies.
• Automated Meter Reading and Reporting using Print Tracker Software.
• Onsite Technician for MAC customers running over 2,000,000 a month.
• Quarterly reviews of service and account status.
• Online call placement and supply ordering.

Service Levels and Warranties

Priority Response to Your Emergency Service Requests:

Response Time – Time measured from logging of service call until technician arrives on scene or clears by phone.
Repair Time – Time required for a technician to troubleshoot, diagnose and repair a copier measured from arrival on the scene to completion of call.

 Professional Services and Project Management

The MWB Professional Services team consists of technical personnel dedicated to software, networking, technical training and support. The range of services the MWB Professional Services group offers includes the following:

• Installation / Connection of MFPs (color, black-and-white, printers, etc) onto the network.
• Technical training of all software applications included with the MFPs
• Programming and custom scripting of document management software, electronic forms, variable printing, and various other application software packages that MWB offers.
• Installation, integration, training and support of MWB’s fax server offerings, security software, and bar-code software.